Direct Plus Leadership Training demonstrates how strong leadership development can improve communication, accountability, and organizational alignment.
At Direct Plus in Vancouver, British Columbia, Direct Plus Leadership Training and 1-1 Coaching became part of a broader leadership development commitment as 16 senior leaders participated in a customized learning journey designed to strengthen communication, strategic alignment, customer focus, and leadership effectiveness.
The journey began with a two-day in-person strategy session in February 2025. Before moving into business planning, participants completed Soaring Leadership’s Emotional Intelligence series to reflect on how mindset, habits, and communication impact results. As a result, leaders created the trust needed for honest conversations and meaningful planning.
Following the first session, Direct Plus continued its leadership development journey through a second two-day strategy session in December 2025, bi-weekly 1-1 coaching for 16 senior leaders, 360 feedback assessments with more than 70 participants, monthly Lunch and Learn sessions, and premium access to the Soaring Leadership Online Learning Academy.
Through a combination of leadership training, emotional intelligence development, strategic planning, 1-1 coaching, feedback, and continuous learning, Direct Plus invested in building leadership capacity across its senior leadership team.
Direct Plus Leadership Training and Leadership Growth
From the beginning, Direct Plus recognized that strong leadership requires clarity, courage, and collaboration. Therefore, the organization brought together 16 senior leaders for a focused two-day business strategy session in Vancouver.
Rather than treating the session as a typical planning retreat, Soaring Leadership created an immersive experience built around Direct Plus’s draft goals. This allowed leaders to move beyond surface-level planning and focus on the conversations that mattered most.
Furthermore, the session began with Emotional Intelligence training. Leaders reflected on how their mindset, habits, and communication influence business results. As a result, the team was better prepared to discuss strategy with honesty, openness, and accountability.
This foundation helped create an environment where trust, communication, and leadership alignment could grow.
Building Leadership Capacity Through Training and Coaching
Rather than relying on generic leadership concepts, the Direct Plus program was built around their senior leadership team, workplace priorities, customer goals, and business strategy.
During the first two-day strategy session in February 2025, leaders worked through a structured planning process. Together, they reviewed their goals, explored what makes Direct Plus unique, and identified ways they could create exceptional customer experiences.
The energy in the room was focused and collaborative. In addition, the dialogue was honest, practical, and centered on building a clear strategy for the future.
Because the first session created strong momentum, Soaring Leadership returned in December 2025 to facilitate a second two-day strategy session with the same group of 16 senior leaders. This helped the team continue refining priorities, strengthening alignment, and preparing for the year ahead.
1-1 Coaching for Direct Plus Senior Leaders
As part of the overall leadership development program, Direct Plus also invested in personalized 1-1 coaching for its senior leadership team.
Beginning in 2026, 16 senior leaders started bi-weekly 1-1 coaching sessions with Soaring Leadership for the year. These coaching sessions provided dedicated time for reflection, leadership development, problem-solving, and real-time support.
Through coaching, leaders worked on:
- Leadership effectiveness
- Communication
- Emotional intelligence
- Accountability
- Decision-making
- Strategic alignment
- Customer focus
- Personal growth
As a result, leaders received practical support to stay aligned, adjust their actions in real time, and keep momentum as their plans unfolded.
Moreover, coaching reinforced the leadership training and strategy work by helping leaders apply what they learned in their daily leadership responsibilities.
Leadership Growth Through 360 Feedback
To further support leadership growth, Soaring Leadership conducted 360 feedback assessments for the 16 senior leaders at the beginning of 2026.
More than 70 participants contributed feedback. Therefore, each leader received valuable insight into their leadership strengths, communication style, and opportunities for development.
The 360 feedback results became an important part of the 1-1 coaching process. Leaders were able to reflect on the feedback, identify practical growth areas, and continue strengthening their leadership effectiveness.
This process helped turn feedback into action.
Leadership Development Through Lunch and Learn Sessions
Leadership development does not end after a strategy session or coaching conversation. For this reason, Direct Plus continued building leadership skills through monthly Lunch and Learn sessions.
These sessions supported the senior leadership team with ongoing learning, discussion, and practical leadership tools.
In addition, Direct Plus became the first corporate organization to become premium members of the Soaring Leadership Online Learning Academy.
Through the Online Learning Academy, senior leaders have access to:
- More than 70 leadership lessons
- Best practice articles
- Tips of the day
- Ongoing leadership development resources
- Monthly learning opportunities
Consequently, leadership development became an ongoing process rather than a one-time event.
Direct Plus Leadership Training and 1-1 Coaching Results
By combining leadership training, strategic planning, 1-1 coaching, 360 feedback, and continuous learning, Direct Plus built a strong foundation for leadership growth.
Key outcomes included:
- 16 senior leaders participated in leadership development
- Two in-person strategy sessions completed
- Emotional Intelligence training delivered
- Bi-weekly 1-1 coaching started for 16 senior leaders
- 360 feedback assessments completed with input from more than 70 participants
- Monthly Lunch and Learn sessions established
- Premium Online Learning Academy membership provided for senior leaders
- Stronger leadership alignment
- Improved communication and collaboration
- Increased accountability and self-awareness
- Greater focus on customer experience
- Continued momentum for leadership growth
Most importantly, the program created a practical structure to help leaders stay aligned, lead with purpose, and continue developing throughout the year.
Creating Lasting Leadership Results
Leadership development is one of the most valuable investments an organization can make.
Direct Plus’s commitment to strengthening its senior leadership team demonstrates how organizations can create meaningful progress when leaders are given the tools, support, and opportunities to grow.
Through Direct Plus Leadership Training and 1-1 Coaching, combined with strategic planning, 360 feedback, Lunch and Learn sessions, and online learning, Direct Plus continues to build a stronger leadership culture.
The result is a more aligned senior leadership team, a clearer focus on customer experience, and a stronger commitment to growth.
FAQ
What is Direct Plus Leadership Training and 1-1 Coaching?
Direct Plus Leadership Training and 1-1 Coaching is a customized leadership development partnership between Direct Plus and Soaring Leadership. It included Emotional Intelligence training, strategic planning, personalized coaching, 360 feedback, Lunch and Learn sessions, and Online Learning Academy access.
How many leaders participated in Direct Plus Leadership Training and 1-1 Coaching?
Sixteen senior leaders participated in the leadership training, strategic planning sessions, and 1-1 coaching program.
Where did the Direct Plus leadership training take place?
The leadership training and strategy sessions took place in person in Vancouver, British Columbia.
When did the Direct Plus strategy sessions happen?
The first two-day strategy session took place in February 2025. The second two-day strategy session took place in December 2025.
How often did Direct Plus leaders receive 1-1 coaching?
Beginning in 2026, 16 senior leaders participated in bi-weekly 1-1 coaching sessions for the year.
What was included in the 360 feedback process?
More than 70 participants contributed feedback for the 16 senior leaders. The feedback was then used to support leadership growth through 1-1 coaching.
What online learning support did Direct Plus receive?
Direct Plus became the first corporate organization to become premium members of the Soaring Leadership Online Learning Academy. Their senior leaders gained access to more than 70 leadership lessons, best practice articles, tips of the day, and ongoing leadership development resources.
Helping Leaders Grow and Thrive
At Soaring Leadership, we believe leadership development is an ongoing journey.
Through leadership training, coaching, assessments, and practical learning experiences, we help individuals and organizations build the confidence, skills, and self-awareness needed to lead effectively. Whether you’re developing emerging leaders or strengthening experienced teams, our goal is to provide the support and tools needed to help people grow, lead, and thrive.
Visit the links below to get connected with us.
Email: info@soaringleadership.ca
Website: www.soaringleadership.ca
Find us on LinkedIn.
At Soaring Leadership, we’re proud to have Joyce leading the way. With more than 30 years of real-world leadership and manufacturing experience, she has a unique ability to connect with everyone; from frontline employees to executives. Joyce’s practical, people-first approach has helped organizations like Gay Lea, Lou’s Kitchen, PepsiCo, Made Rite Meat Products, Maximum Seafood, Premium Brands, and many others build stronger leaders, healthier cultures, and better operational performance.
If you’re looking to strengthen leadership, improve communication, boost engagement, or elevate performance on your team, we’d love to support you. Soaring Leadership offers a full range of customized programs, including:
Personalized Coaching with Joyce
Live Leadership Training & Workshops customized to your goals
Free Leadership Essentials Course
Premium Membership (Full Course Library Access)
